| No |
Role |
Company |
Company Address |
Dates Employed |
Employment Duration |
| 1 |
Head of Home Lending Asset Management |
Wells Fargo |
Charlotte, North Carolina, United States |
Jan 2021–Present |
5 mos |
| 2 |
Executive Vice President & Head of Performing Loan Servicing & Correspondent Lending/Co-Issue Ops |
Freedom Mortgage |
Greater Philadelphia Area |
Apr 2016–Dec 2020 |
4 yrs 9 mos |
| 3 |
Member Board of Directors - State Board |
Indiana Mortgage Bankers Association |
Indianapolis, Indiana Area |
Jun 2017–Jun 2019 |
2 yrs 1 mo |
| 4 |
Executive Director & Head of Contact Center Operations |
Kaiser Permanente |
Greater Los Angeles Area |
Mar 2015–Apr 2016 |
1 yr 2 mos |
| 5 |
Member - Board of Directors |
Dreams for Kids |
Chicago IL |
Aug 2014–Aug 2015 |
1 yr 1 mo |
| 6 |
Member - Board of Directors |
Black History Family Festival |
Elgin, IL |
Aug 2014–Aug 2015 |
1 yr 1 mo |
| 7 |
Senior Director of Service Delivery Operations - Customer Care |
Walgreens |
Greater Chicago Area |
Mar 2013–Mar 2015 |
2 yrs 1 mo |
| 8 |
Senior Vice President & Head of Operational Support & Controls |
Nationstar Mortgage |
Dallas/Fort Worth Area |
Aug 2012–Mar 2013 |
8 mos |
| 9 |
Senior Vice President & Head of Mortgage Servicing Customer Contact Operations |
Aurora Bank FSB |
Indianapolis, Indiana Area |
2009–2012 |
3 yrs |
| 10 |
Managing Consultant, Contact Center Transformation & Optimization |
Customer Value Partners LLC. |
Baltimore, Maryland Area |
2007–2009 |
2 yrs |
| 11 |
Director of Customer Service Operations |
LG Electronics |
Huntsville, Alabama Area |
2006–2007 |
1 yr |
| 12 |
Vice President of Customer Contact Management - Residential Mortgage Servicing |
Saxon Mortgage |
Dallas/Fort Worth Area |
2005–2006 |
1 yr |
| 13 |
Assistant Vice President of Customer Contact Management - Mortgage Servicing |
Washington Mutual Bank |
Dallas/Fort Worth Area |
2003–2005 |
2 yrs |
| 14 |
Senior Manager, Call Center Operations Regulated Markets |
Atlanta Gas Light Co. |
Greater Atlanta Area |
2001–2003 |
2 yrs |
| 15 |
Senior Manager, Call Center Operations (NAPAonline.com) |
Genuine Parts Company |
Greater Atlanta Area |
1999–2001 |
2 yrs |
| 16 |
Senior Manager, Collections Call Center Operations |
Equifax |
Greater Atlanta Area |
1997–1999 |
2 yrs |
| 17 |
Servicing Operations - Various Positions |
NationsBank |
Greater Atlanta Area |
1995–1997 |
2 yrs |