| No |
Role |
Company |
Company Address |
Dates Employed |
Employment Duration |
| 1 |
Senior Vice President, Member Experience Executive |
SEFCU |
Albany, New York Area |
Feb 2018–Present |
3 yrs 4 mos |
| 2 |
Senior Vice President, Contact Center Director of Consumer Service |
KeyBank |
Buffalo/Niagara, New York Area |
Aug 2016–Jan 2018 |
1 yr 6 mos |
| 3 |
Senior Vice President, Director of Contact Center Operations |
First Niagara Bank |
|
Jul 2013–Aug 2016 |
3 yrs 2 mos |
| 4 |
Vice President, Customer Advocacy Manager |
First Niagara Bank |
|
Aug 2012–Jul 2013 |
1 yr |
| 5 |
Vice President, Customer Contact Center WNY Operations, Retail Banking |
First Niagara Bank |
|
May 2004–Aug 2012 |
8 yrs 4 mos |
| 6 |
AVP, Customer Contact Center Operations Manager |
First Niagara Bank |
|
Aug 2000–May 2004 |
3 yrs 10 mos |